Refund policy

At Trimlisse, we want you to feel comfortable when shopping with us. If your purchase isn't right for you, eligible products may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return, please contact us within 30 days after receiving your order.

Unless an item is defective, damaged, or incorrect, returned products should generally:

Be unused and in substantially the same condition in which they were received.
Include original packaging, accessories, components, and documentation where applicable.
Show no signs of misuse, intentional damage, or excessive wear.
Meet applicable hygiene and safety requirements.

For hygiene reasons, certain opened or used personal-care or grooming products may not be eligible for return unless they arrived damaged, defective, or incorrect. This does not limit any rights you may have under applicable consumer-protection law.

Free Returns

Trimlisse provides free returns for eligible returns under this policy. Please contact us at support@Trimlisse.cyou before returning an item so that our team can provide the appropriate return instructions.

Please do not send a return to our business address without first receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number and, where helpful, clear photographs showing the issue.

Once reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Refunds

After an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Cancellations and Order Changes

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it.